Refund policy
REFUNDS
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method (excluding initial and return shipping costs) within 7 business days. Please note it can take some time for your bank or credit card company to process the refund. If more than 7 business days have passed since we've approved your return, please contact us.
We strictly comply with the ACCC consumer right laws. These can be viewed here.
RETURN POLICY
RETURNS
Due to the rare collections we stock, we are not able to offer change of mind returns on any purchases. We also do not offer repair, replacement or refunds under the ACCC consumer guarantees if any of the following apply:
- You received what you asked for but simply changed your mind, found the product cheaper somewhere else, or decided you didn't like the purchase or had no use for it.
- The problem with the product was caused by the consumer misusing it.
- You knew of or were made aware of the problem with the product before you bought it (but you may be entitled to a repair, replacement or refund for a different problem with the product that wasn't made clear to them before you bought it)
- Asked for a service to be done in a certain way against the advice of the business
- The problem with a service was caused by the actions of someone other than the business (HAJERO BRICKZ).
To be eligible for a return, the Lego box must be in the same condition that if left our warehouse in. It must be in brand new condition, with the official Lego seals still intact. Any evidence of seal or box tampering will result in your return being rejected.
To start a return, please reply to your order confirmation email.
If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Shipments sent back to us without first requesting a return will not be accepted. Please note, for any returns that are approved we will deduct the return shipping cost from your total refund.
- Head to LEGO.com and follow their instructions for reporting missing pieces
- Enter your set number located on the front of your Lego box
- Enter your missing piece number
- Enter your contact information
Replacement parts will generally arrive in 2 weeks. Once your shipment arrives in Australia, you will receive a tracking number from Australia Post that will appear in the Australia Post app. Please note, these orders will require signature on delivery - yes, even for a Lego piece worth 10c!
Note: We find it best to link your Lego set to your Lego Insiders account before submitting a request for missing pieces and parts. A Lego Insiders account is free to register on the official Lego website. Registering your Lego set is done by scanning the QR code (doesn't apply to Lego sets produced prior to 2019) located on your instruction manual that comes with your Lego set.
Once your Lego set is linked to your Lego Insiders account, missing pieces and parts requests are generally instantly approved. If you do not register your Lego set to your Lego Insiders account, Lego has been known to manually intervene and then manually approve requests for missing pieces once you can provide proof of purchase (i.e. a tax receipt). This is to stop people exploiting the missing parts service offered by Lego.