Shipping policy

We are pleased to offer FREE standard shipping on all purchases using Australia Post tracked service for your convenience. Unfortunately, we do not ship internationally at this time.

• We offer same day dispatch for orders placed by 12pm (AEST).  For orders placed on SAT/SUN or public holidays, these will be posted on the following business day.
• Metro locations have an estimated delivery time between 2 to 5 business days.
• Remote locations have an estimated delivery time between 5 to 10 business days.
• Express post is available for a surcharge. Please contact us for a quote prior to ordering.
• Australia Post will deliver your parcel unattended if there is a safe place to leave it.  If you require signature on delivery, please select this option at checkout. A surcharge of $2.95 will apply.  Please note, HAJERO BRICKZ is not responsible for parcels that are marked as delivered by Australia post and then lost or stolen from the delivery address.   We highly recommend making sure someone is home to accept the delivery, sending it to a post office for collection, using Australia Post parcel lockers, or requiring signature on delivery.
• You are required to provide complete and accurate shipping information during the checkout process. HAJERO BRICKZ is not, and will not be responsible for lost items, delays, or delivery issues that are a direct result of inaccurate, incorrect, or incomplete shipping information on your behalf.  If you become aware of incorrect shipping information after we have shipped your order, please contact us ASAP and we will do our best to recall the parcel from Australia Post. If this occurs, the initial shipping costs and return costs will be at your expense, and will be deducted from any refunds.
• You will receive a confirmation email with tracking details once your order is shipped. You will be able to receive updates, ETA, and status of your shipment using the Australia Post app.
• We take great care in packaging all our shipments to ensure your Lego collection arrives in perfect condition. Where possible, Lego boxes are wrapped with protective materials and secured with padding to prevent shifting and damage during transit.
• Please note, Australia Post does not offer a fragile delivery service.  We cannot and do not offer refunds for Lego boxes that are unfortunately damaged during transit.  This is completely out of our control.  We offer a click & collect service located in Brisbane, or we can also offer a fragile delivery service through PACK & SEND.

FRAGILE SERVICE

For serious Lego collectors, damaged / bent / creased Lego boxes are annoying. We get it. It's beyond frustrating.  For this reason we are pleased to offer an alternative shipping option with PACK & SEND who offer a fragile 'Freight plus Warranty' service.  This cost will be an additional surcharge to your order. Please contact us for a quote prior to submitting an order on our website.

More information can be found on the PACK & SEND website.

LOST / DELAYED SHIPMENTS

We have sent and received thousands of parcels with Australia Post over the years.  Whilst rare, lost and delayed shipments do unfortunately occur from time to time.  If your item does not arrive on time, please be patient and wait 5 business days before contacting us.  Our experience, and the Australia Post website state that most late parcels do in fact arrive within 5 business days of their expected delivery date.

If your item has still not arrived after 5 business days, please contact us.   We will then contact Australia Post on your behalf and request an investigation to help resolve the issue efficiently & promptly.  Please note, Australia post will not commence this investigation until 5 business days have lapsed since the expected arrival date. Please be patient and allow the Australia Post process to occur.

At the completion of the investigation, if your shipment cannot be located and is considered "lost" by Australia Post, we will offer an identical replacement (if stock is available), OR a full refund in line with our refund policy.

For more information please see the Australia Post website.

ORDER CHANGES & CANCELLATIONS

We are more than happy to assist with any order changes, cancellations, or refunds prior to your order being dispatched.   If you require this please contact us ASAP and we will make the necessary changes.  Please understand that once an order has been dispatched, we are unable to make any changes or cancel your order.  Occasionally it may be possible to recall an order that has already been shipped and moving throughout the Australia Post network.  If this occurs, any shipping costs already paid by us will be deducted from any refund amount in line with our refund policy.